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Next generation IT service management

IBM Control Desk is a comprehensive IT asset and service management solution that helps reduce cost and minimizes service disruptions through automated service request handling and efficient IT asset management across enterprise domains.

This unified control center is aligned with IT Infrastructure Library (ITIL) and can reduce:

  • Total cost of ownership (TCO) by using one integrated system to manage multiple processes;
  • Business risks by using advanced impact analysis and automated change procedures that ensure integrity;
  • License compliance risks by performing end to end software asset management;
  • Training costs as the result of adaptive and simplified role-based User Interface (UI).

To learn more about IBM Control Desk,

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The Createch Group’s AAA deployment certified resources can unify your people, processes and systems. Their proven methodologies will boost your organization’s productivity thanks to an increased utilization rate and access to information anytime, anywhere.

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