The Createch Group's SAP Support Services offer direct access to our experienced and certified consultants to answer your questions, assist in an emergency, and help change your software configuration when required.
Createch's SAP Support Services include both technical and functional support services to implement, manage, and maintain your SAP ERP applications and their related systems such as your Business Intelligence (BI) NetWeaver (suite of products), enterprise portal, CRM, Content Server, Solution Manager and more.
- Level 2/3 functional support
- Technical problem resolution
- Preventive basis support services
- Minor upgrade management
- Minor release implementation
- Minor enhancement management
Createch Support Center offers comprehensive post-implementation support services including:
- Help desk
- Data centre operations
- SAP application maintenance
- Management and configuration services
- Upgrade services
- Remote basis services
- Functional enhancements
- ABAP custom development
- Ad-hoc support
- Functional consulting services
Technical Support Services
Createch Technical Support Services cover a complete range of support services for your SAP ERP applications, including your operating system and database. Our technical support encompasses all instances and environments installed at clients’ sites such as development, test, quality assurance, pre-production and production environments.
Technical support is available on a 24 x 7 x 365 basis via a combination of on-site, remote, and on-call services.
Functional Support Services
Createch Functional Support Services provides you with the flexibility of an on-demand approach to generating new functional enhancements to your SAP systems.
These functional support services are provided remotely from Createch’s central Support Service Center. Our functional support team is composed of highly skilled full-time SAP analysts complemented with a team of experienced ABAP-BW developers contributing to the development of requested functionalities.
SAP Partner Center of Expertise (PCoE) Certification
The Createch Group has been certified as an SAP Center of Expertise Partner. This certification validates that Createch provides the highest SAP support competencies available in the market. Createch consultants have established all the necessary support infrastructure, tools, solution-related skills, quality, and operations needed to provide outstanding support services to SAP customers.