Createch E 072a


Operational Performance Improvement

Business Process Optimization

Desjardins General Insurance Group (DGIG)
Project: Work organization for traffic claim adjusters
The project approach was to initially perform a diagnosis on the work organization and case handling process. Subsequently, the Road Management team, accompanied by The Createch Group experts, has implemented an improvement plan to achieve organizational goals.

Project: Administrative business process optimization
A guidance approach favoring the ownership of the continuous improvement of processes.

Fédération des Caisses Desjardins du Québec
Project: Alignment of Operations with the New Strategic Orientations
An organization, which providescentralized services to its divisions, operates in a rapidly changing market. Thanks to The Createch Group experts and to an implicated project sponsor, the company reviewed its business process.

Project: Process Transformation

Caisse de dépôt et placement du Québec
Project: Optimization of the Management Process for Subscriptions with Data and Information Suppliers

Roche Diagnostics Canada
Project: Meeting Client Deadlines When Developing Bids While Limiting the Associated Workload

Groupe Fortier
Project: Implementation of Cells for Order Processing

Commission des Normes du travail
Project: Process for Transmitting Information to Managers