The Createch Group - 25th Anniversary

The Createch Group

Executive Team

Operational Management

Marinella Ermacora, MBA, ICD.D


Marinella Ermacora has more than 25 years of experience in information technology and communications. She worked in the fields of system development, professional services and client partnership management. Recognized for her energy and precision, she held several key positions where her action-oriented leadership contributed to the success of her teams. Through her customer centric approach and involvement in the community, she is committed to creating value for her clients. Ms. Ermacora holds a Master’s degree in Business Administration and a Bachelor’s degree in Information Management.

Stéphanie Robichaud, CMA, CPA

Director, Finance and Corporate Services

Stephanie Robichaud began her career working for the company Domtar Inc. Having joined The Createch Group’s financial and accounting service in 2005, Stephanie was named Chief of Finance in Spring of 2011. Ms. Robichaud holds a Bachelor degree in Business Administration and Accounting from Montreal HEC. She is also a member of the Certified Management Accountants Society and of the Chartered Financial Analysts Institute.

Operational Performance Solutions

Normand Daoust, Eng.

General Manager

Normand Daoust has experience as a practitioner in several niches of the supply chain optimization trade, giving him a crisp perspective about the current competing levels of Quebec businesses and their potential for improvement. The “Lean Manufacturing” and “Value-Added Production” improvement philosophies he advocates has permitted several manufacturing companies to quickly gain tangible and sustainable earnings without resorting to large capital investments. Mr. Daoust holds a Bachelor degree in Industrial Engineering.

Francis Bazinet, Eng.


Francis Bazinet has more than 17 years of experience in consulting services. He is specialized in operational performance improvement through the optimization of process and management practices. The interventions led by Francis pertain to the definition of the new strategies and improvement program. He coordinates their implementation to bring concrete results to his clients. He works more specifically at manufacturing, business and planning process level as well as on maintenance management processes. Mr. Bazinet holds a Bachelor degree in Mechanical Engineering and a degree in Industrial Engineering.

Christian Dubuc, Eng.


Christian has more than 17 years of consulting experience. Since 1999, he has led several strategic interventions to improve operational efficiency and participated the development of a process management culture in various sectors including the service, pharmaceutical and manufacturing industry in Quebec and the United States.

Mr. Dubuc holds a Bachelor degree in Mechanical Engineering of Université de Sherbrooke, he has a Master Process certification from Hammer & Co. (Boston). He is also a certified continuous improvement trainer from the Ministry of Economic Development, Innovation and Export Trade. Mr. Dubuc is a member of the Ordre des ingénieurs du Québec and of the Project Management Institute (PMI).

Frédérick Gagnon, Eng., M.Eng., LSSMBB


Frédérick Gagnon has over twenty years of experience, including fifteen years in consultation acquired in industrial sectors as well as in public and private services. During his career, he has intervened within organizations of all sizes in the framework of Lean deployment, process optimization and continuous improvement projects. Mr. Gagnon masters the Lean and Design for Lean Six Sigma approaches as well as the processes related to these methods. A seasoned trainer and Kaizen facilitator, he can help his clients carry out organizational transformation projects in complex environments involving multiple stakeholders. To date, he has achieved and overseen improvement projects in more than one hundred organizations.

Frédérick Gagnon is a member of McGill’s University faculty where he teaches Lean methodology inspired by the Toyota management principle model as part of the School of Continuing Studies degree. He has a bachelor’s degree in industrial engineering from the Université du Québec à Trois-Rivières, a master’s degree in engineering from the Université de Sherbrooke and a Lean Six Sigma Master Black Belt certification.

Microsoft Business Solutions

Mario Chabot, MBA, PMP

General Manager

Mario Chabot has over 30 years of experience in the field of information technology. In 1992, Mr. Chabot aimed his career towards management. Since then, he has workedon different managerial projects, particularly in the management of service delivery in IT consulting firms. Throughout his career, Mr. Chabot participated in mandates executed under different delivery models, including public-private partnerships (PPPs). He has managed and supervised consulting projects, system development, software integration and system maintenance in Canada and abroad. Mr. Chabot holds a Bachelor’s degree in Computer Engineering and a Master in Business Administration (MBA). He also is an accredited PMP (Project Management Professional). 

Oracle Business Solutions

Stéphane Chantal, Eng., MBA

General Manager

During his professional career, Stéphane Chantal played a particularly significant role for Québec companies through his participation in the implementation of technological tools such as the ERP and MES systems (Manufacturing Execution System) and electronic commerce. In 2003, working with The Createch Group, he was at the helm of an innovative ERP and electronic commerce project that won an OCTAS in the Fédération Informatique du Québec (FIQ) competition, in the category ‘Transformation of Business Processes’. Mr. Chantal holds a degree in Mechanical Engineering from the Université Laval de Québec and a Masters degree in Business Administration from Montréal’s McGill University.


SAP Business Solutions

Hélène Kyriakakis

General Manager

Helene Kyriakakis is responsible for Createch’s SAP Business Unit in Canada. Ms.Kyriakakis has twenty years of consulting experience with midsize and large enterprises. During her career, she has managed numerous SAP implementations involving major changes and requiring strong governance processes. Prior to joining Createch, Ms. Kyriakakis held several leadership positions within IBM Global Services. With her extensive experience in complex projects, she brings strong skills to enterprises looking forward to controlling risks and maximize their SAP project's benefits. Ms. Kyriakakis holds a BA in Finance from Hautes Etudes Commerciales in Montreal.

Michel Gagné

Principal, Application Management Services

Employed at The Createch Group since 2000, Michel Gagné has been responsible for the daily management of the SAP support team for more than 10 years. He has nearly 20 years of experience in SAP consulting, backed by 10 years in sales and logistics. Recognized for his capacity to solve problems, Michel Gagné is a seasoned consultant committed to ensuring client satisfaction and proposing solutions based on quality. M. Gagné holds a bachelor’s degree in business administration from the Université du Québec à Montréal (UQÀM). He is also SAP ECC SD (sales and distribution) and SAP ECC PM (maintenance management) certified.

Puneet Mallick, MBA

Principal, Sales and Services

Puneet Mallick is responsible for selling SAP solutions and services in Ontario and Western Canada. Mr. Mallick has over 20 years of experience in the field of information technology and ERP solutions. Before joining The Createch Group, he worked at SAP Canada for 15 years, where he managed many complex projects. Puneet Mallick possesses excellent knowledge of SAP applications, bringing tangible benefits to medium and large-size companies. Known for his professionalism and listening skills, he guides businesses through their entire processes in order to provide the best solution to meet current and future needs. Puneet Mallick holds a Bachelor degree in Electrical Engineering from the Bangalore University and a Master in Business Administration from Southeastern University.

Asset Management Solutions

Charles (Chuck) Elson

General Manager

An innovative and accomplished Senior Software/ Services Business Executive with an extensive record of achievement, Mr. Elson brings over 25 years of management and wide-ranging industry experience. Mr. Elson leads the AMS (Asset Managements Solutions) team whose focus is managing dynamic multiple priority engagements and delivering them on time and on budget. Mr. Elson is a proven leader and mentor with the stamina to energize the team, maximize resources, anticipate issues and support positive change. Mr. Elson’s impressive track record, along with great communication and people skills combined with an open and effective management style enables him to innovatively direct our distinguished services team.

Denzil Solomon

Principal, Sales

With over 20 years of experience, Denzil Solomon demonstrates cross-functional expertise, versatility, and a proven track record that has driven results. During his career, Mr. Solomon has been a part of Internet and technological companies such as Tucows Interactive (TCX) and Internet Direct Canada Inc. (TSX: IDX). As a direct outcome of his efforts and partnerships, he has helped these businesses improve performance and growth by accelerating change. Today, he is responsible for providing solutions to organizations that are on their journey to realizing the benefits brought together by people, processes and assets. As a sales leader, he is passionate about helping individuals and companies perform at an exceptional level. Building strong and long lasting relationships based on good ethics and trust is the essence by which he seeks to make a positive change.



StrategiesPME2017 LOGO 6eEdition

November 29-30 | SMB Strategies Tradeshow | Montréal

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