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Success Stories



Project: SAP Implementation

{tab Client}


  • A Canadian leader in cookie manufacturing, Leclerc also makes waffles, snack bars, breakfast cereals, crackers and pretzels for its many commercial clients
  • Leclerc is a family owned business in full expansion and currently distributes its products in ten countries located on four continents
  • On the leading edge of new technologies and market trends, Leclerc carries out all its activities from the perspective of total customer satisfaction. Backed by more than 500 dedicated employees, the company implements a rigorous production and distribution process that allows for the manufacturing of superior quality products

{tab Challenges}


  • Due to growth, both in facilities and sales revenues, the company needed to implement a new integrated management system that would meet its growing needs and deliver a permanent solution
  • The company wanted to leverage Y2K to replace its obsolete legacy systems

{tab Objectives}


  • Implement a flexible, scalable information management system that will support all future activities
  • Have the ability to access information in real time
  • Integrate the best world-class business practices into their operations

{tab Actions Completed}

Actions Completed

In 1998

  • Implementation of SAP R/3 software (Sales, Planning, Purchasing, Production, Warehousing and Finance modules)
  • Training users on how to use the solution

Since 1999

  • Implementation of the following modules: Payroll and Human Resources, Quality, Maintenance, Health, Traceability, SOP, Planning Board, Project Management, Transport and Document Management
  • Adding the Portal and BW
  • Link-up with other functionalities (automated warehouse, mobile sales, EDI, AGV, RSSQL, portal, B2B)

{tab Achieved Results}

Achieved Results

  • 300% increase in sales revenues
  • Activation within timeline and budget
  • Delays in functionality associated with the legacy system were eliminated within a few months and results were surpassed after one year
  • Solid and flexible base on which functions can easily be added and adjusted
  • Very reasonable IT costs when considering the extended functionalities
  • Great autonomy for development
  • 10 years later, the system is still going strong and will be leveraged for years to come

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